Frequently Asked Questions

Vacate cleaning (also called end of lease cleaning, bond cleaning, or move-out cleaning) is a comprehensive deep clean performed when a tenant moves out of a rental property. It's designed to restore the property to the condition it was in at the start of the tenancy, ensuring the full return of your bond deposit.

Our vacate cleaning covers every area of your property: kitchen (oven, stovetop, rangehood, cupboards, benchtops, splashback, sink), bathrooms (toilet, shower, bathtub, vanity, mirrors, tiles, grout), bedrooms (wardrobes, dusting, vacuuming), living areas (dusting, mopping, window sills, skirting boards), laundry, garage, and all common areas. We follow a 100+ point checklist approved by Perth real estate agents.

The duration depends on property size and condition. Typically: 1-2 bedroom apartments take 3-5 hours, 3 bedroom houses take 5-7 hours, and 4+ bedroom houses take 6-8+ hours. We send a team of 2-3 professional cleaners to work efficiently.

No, you don't need to be present. You can leave keys with us or arrange access through your property manager. We're fully insured and all team members are police-cleared. We'll lock up securely when finished.

We offer same-day and next-day bookings subject to availability. Contact us as early as possible and we'll do our best to accommodate your schedule. We understand that move-out timelines can be tight.

Yes! We offer a 100% Bond Back Guarantee. If your property manager identifies any cleaning issues during the final inspection, we will return within 72 hours and re-clean the affected areas at no additional cost.

Simply contact us within 72 hours of your final inspection with the specific issues identified by your property manager. We'll schedule a re-clean at no extra charge to address those areas. We want you to get your full bond back.

Our guarantee covers all cleaning items included in our service. It does not cover pre-existing damage, wear and tear, or items not included in the original cleaning scope (such as external window cleaning if not booked).

Our vacate cleaning starts from $249 for a 1-bedroom apartment. A 2-bedroom is $299, 3-bedroom is $399, 4-bedroom is $499, and 5+ bedrooms from $599. All prices include GST and our Bond Back Guarantee. Additional services like carpet steam cleaning are available as add-ons.

No. We provide transparent, fixed pricing based on your property size. The price we quote is the price you pay. There are no hidden fees, surcharges, or surprise extras.

We accept cash, bank transfer, credit/debit cards, and PayPal. Payment is due upon completion of the cleaning service.

Yes! We offer discounted rates when you bundle vacate cleaning with carpet steam cleaning, window cleaning, or other add-on services. Contact us for a combined quote.

We service the entire Perth metropolitan area, from Yanchep in the north to Mandurah in the south, and from the coast to the Perth Hills. This includes all suburbs in Stirling, Wanneroo, Joondalup, Rockingham, Armadale, Gosnells, Canning, Melville, Fremantle, and surrounding areas.

You can book online through our contact form, call us on 0432 101 870, or email [email protected]. We'll confirm your booking within 30 minutes during business hours.

Yes, you can reschedule or cancel with at least 24 hours notice at no charge. Cancellations with less than 24 hours notice may incur a cancellation fee.

Yes! We're available 7 days a week, including public holidays. We understand that move-out dates don't always fall on weekdays.

We use professional-grade, eco-friendly cleaning products that are tough on dirt and grime but safe for your family, pets, and the environment. All our products are non-toxic and biodegradable.

No, we bring everything — all cleaning products, equipment, and supplies are included in our service. You don't need to provide anything.

Yes, we use commercial-grade equipment including industrial vacuums, steam cleaners, professional carpet cleaning machines, and specialised tools for oven cleaning, grout cleaning, and more.